Ever want to get help with your ipod and have to wait 15 plus minutes. Not anymore. Just dial 000 at the prompts and say "Operator". For T-Mobil, just say the word "Representative" at any time and it immediatly directs you to a person.
On NPR this week, Paul English was featured in one of their episodes of Morning Edition. Paul English is a blogger that has a page listing many major corporations and how to bypass their customer service pergatory.
In many ways this might be unfair to skip the deligently patient people waiting before you, but it is even more unfair to be putting your customer around in circles for 20 plus minutes. I know with my last tussle with Cingular I waited 20 minutes just to find out that I had to call a different Cingular number. They offered to forward me, but in the end they accidentally hung up on me.
I also want to mention that Paul English also has many other great articles on "great" customer service. Defineatly worth checking out and having it bookmarked for your next Customer Service Two-Step.
