Tuesday, November 29, 2005

For Your Convenience, We are Putting You on Hold

Ever want to get help with your ipod and have to wait 15 plus minutes. Not anymore. Just dial 000 at the prompts and say "Operator". For T-Mobil, just say the word "Representative" at any time and it immediatly directs you to a person.

On NPR this week, Paul English was featured in one of their episodes of Morning Edition. Paul English is a blogger that has a page listing many major corporations and how to bypass their customer service pergatory.

In many ways this might be unfair to skip the deligently patient people waiting before you, but it is even more unfair to be putting your customer around in circles for 20 plus minutes. I know with my last tussle with Cingular I waited 20 minutes just to find out that I had to call a different Cingular number. They offered to forward me, but in the end they accidentally hung up on me.

I also want to mention that Paul English also has many other great articles on "great" customer service. Defineatly worth checking out and having it bookmarked for your next Customer Service Two-Step.

Sunday, November 13, 2005

Do you like Madison and Funny things?

So I was looking on the internet for more information on the soon to be erected Barry Alveraz bronze statue, (By the way, that is practically the most dirty, erotic thing I ever typed.) when I came across this Blog site.

It is presitge brillance to the level of the Onion, the down home flavor of Madison, and the incepid hatred for posers, tools and jags alike that made me bookmark this quality blog. Not since the meandering rants of Goggins, have I read a home grown musing that amused me as much. Granted it is very Onion-esque, but there is nothing wrong with that. As long as they keep it real.

This blog writes about news and events of our fair Mad City in the style of the Onion. Luckily for this person the town is full of posers, tools and jags of all colors and styles so the well wont run dry on these new ideas.

I'm going to keep tabs on it. I think you should too.

Saturday, November 12, 2005

Fine, you win!

Alright, I'm a big man, I can admit when I'm wrong. I like Itunes. It is a quality product.

I have gone several years denying the quality media program that is Itunes. I've installed it 5 times and uninstalled it 4 times. The most recent Itune installation was due to the ipod shuffle I was given. Now that I have the Ipod working (another post in itself) and have begun to utilize Itunes I'm very happy thus far with it.

Many of you at this point are saying, "duh". But all I'm saying, is you are right. I am wrong, I have seen the light and it comes from Cupertinon, CA.

Although Itunes is awesome, I don't belive it whips the llamas ass. But it gives a bruising.

Tuesday, November 08, 2005

Too Bad for T. O.

In a world that cares more about results then effort and appearance more then discipline, it amazes me what happened to Terrell Owens. And when it comes to the Imperial realm of the National Football Leauge, I honestly believed that Terrell would have to kill someone in the endzone, dance on his body and then drag the body to a press conference before someone would say more then "Thats T.O. for you. What a showboat."

To have the Eagles say, "your done" to All - Star Reciever Terrell Owens, for exteneded confrontations on and off the field is one step in getting things right with sports. We have always learned to dismiss ones actions off their field for their actions on the field. This could possibly send a message to players to not go shoot off their mouth in a microphone, or disrespect their coach on the practice field. I'm talking to you Mr. Sheffield.

Im sure when push comes to shove T.O. will get his way, and his money. But for now I know, somewhere, there is a battle worn veterans of the playing field who remember the glory days of football, when men were men and the game was not just a check, but everything. Sitting in his tattered recliner watching the local news because his pension needs to cover his medication and not cable tv and saying to the T.O. news, "Its about &%$@# time! Martha! Get me a beer." God bless america and God bless the NFL.